customer review & feedback system
Review System
A feedback system flow for your business that routes happy customers to your Google Business Profile and sends private feedback directly to your inbox.
The problem this solves
Most businesses rely on customers to leave reviews unprompted. The result is fewer reviews, a skewed average, and no way to catch dissatisfied customers before they go public.
Useful outcomes
A simple review flow that routes satisfied customers to your Google Business Profile.
A private feedback path for customers who had a poor experience.
A steady, repeatable process for growing your review count over time.
Process
- 01Design a review request flow that fits your customer interaction points.
- 02Build the routing logic that separates public reviews from private feedback.
- 03Set up delivery so requests reach customers at the right moment.
Pricing
Setup
$90
One-time — includes full build, routing logic, and handoff.
- Review request flow design
- Routing logic: positive reviews to Google, negative to private inbox
- Delivery method setup (email, SMS, or QR code)
- Testing across devices and customer interaction points
- Team handoff with usage guide
Ongoing
Monitoring
$20/mo
Keeps the flow running and your review count growing with light ongoing oversight.
- Flow uptime and delivery monitoring
- Response drafting for incoming Google reviews
- Monthly review count and rating summary
Why Pietra
Built to match how your customers actually interact with your business.
Reduces the risk of public negative reviews by catching problems privately first.
Simple enough for any team member to use without ongoing support.
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