Privacy Policy

When you submit a contact form, request a quote, send a note, book a call, or otherwise contact Pietra, we may collect your name, email address, phone number, business name, website, project details, budget information, timeline, and any message or file you choose to provide.

When you use a chat widget or AI assistant on this site, we may collect conversation text, selected options, contact details you provide, service interests, technical metadata, timestamps, and basic usage information needed to operate, improve, and route the conversation.

For client projects, we may collect information needed to design and market your business, such as brand materials, website content, service descriptions, customer-facing policies, local profile details, reviews or testimonials you provide, search keywords, analytics access, and connected account permissions.

We use information to respond to inquiries, prepare proposals, provide custom websites, SEO improvements, promotional assets, local profile setup, review systems, AI assistants, support, invoicing, scheduling, and client communication.

We may use project information to configure websites, forms, analytics, search metadata, local listings, booking flows, email notifications, customer handoff processes, and AI assistant instructions.

We may also use aggregated or de-identified information to improve our services, troubleshoot website or chat performance, understand common service requests, and maintain the security and reliability of our systems.

We may use third-party providers for website hosting, domain services, email delivery, form handling, scheduling, analytics, spam prevention, file storage, payment processing, customer communication, and AI assistant infrastructure.

Information may be processed by these providers only as needed to operate the site, deliver messages, host project assets, maintain client systems, process payments, or provide requested services. Their handling of information is governed by their own terms and privacy policies.

Examples of third-party service categories include hosting platforms, email delivery providers, analytics tools, calendar scheduling tools, business profile platforms, AI model providers, and project collaboration tools.

Chat conversations may be reviewed to answer your request, improve assistant instructions, debug routing issues, and identify service opportunities. If the chat widget asks for contact details, those details may be included in inquiry emails or internal follow-up records.

AI assistant responses may be generated using third-party AI systems. Do not submit sensitive personal information, passwords, payment card numbers, confidential health information, or other information you do not want processed through the assistant.

We retain inquiry records, emails, proposals, invoices, project files, and client communications for as long as reasonably needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and support future client requests.

Chat widget records and website usage logs may be retained for a shorter operational period unless they become part of an active inquiry, project, support request, or legal record.

When information is no longer needed, we may delete it, anonymize it, or retain it in backups until those backups expire through normal retention cycles.

We do not sell personal information. We may share information with service providers, contractors, and platform partners when needed to deliver the services you request or operate this website.

We may also disclose information if required by law, to protect rights and security, to collect unpaid amounts, to respond to legal process, or in connection with a business transfer such as a merger, acquisition, restructuring, or sale of assets.

You may request access, correction, deletion, or restriction of personal information by contacting legal@pietra-studios.com. We may need to verify your identity and may retain certain information where required for legal, security, accounting, or legitimate business purposes.

You can avoid submitting personal information through the chat widget by contacting us through another channel. You can also adjust browser settings to limit certain cookies or tracking technologies, though some site features may not work as intended.